Dear Esteemed Nueshiny Fans and Customers,
This is a heartfelt letter of gratitude and apology from the Nueshiny team. We sincerely thank all customers and fans who made purchases on nueshiny.com between November and December 2024, and we extend our deepest apologies.
Since our establishment in 2022, Nueshiny has completed two years of growth. We focus on designing eco-friendly accessories, with all products handcrafted in small batches. Although our team is small, we strive to earn recognition from the market and our customers through our designs and efforts. In November 2024, our original designs received overwhelming support, and we were honored and encouraged by the recognition from our users.
Unfortunately, the surge in orders exceeded our production and service capacity. Our team urgently strengthened production and packaging processes, doing our best to maintain the quality of our handmade products while fulfilling orders.
Regrettably, delays occurred for orders placed between November and December 2024. Additionally, with all team members involved in shipping, customer service responses were affected, and some inquiries were not handled promptly. For this, we sincerely apologize to every affected customer and fan.
To express our regret, we have made the following decision:
All individual customers (non-wholesale) who made purchases on nueshiny.com between November 1 and December 31, 2024, will be upgraded to Nueshiny Lifetime Super VIP.
The benefits include:
1. Free lifetime shipping
2. An additional 30% discount on all orders
(The Lifetime Super VIP discount code has been sent to your email. If you did not receive it, please contact our customer service at support@nueshiny.com.)
Once again, we sincerely apologize to every fan and customer who supported us. We hope our apology can earn your understanding and forgiveness. Moving forward, we will hold ourselves to higher standards, improve our products and services, and ensure every customer and fan feels satisfied.
Sincerely,
The Nueshiny Team
Dear friends, there are too many orders recently, we are working hard to pack the parcels quickly📦💪! Your parcel will arrive soon~🚚✨📬(≧ω≦)💕
During Christmas, everyone was busy and all staff worked together to help pack. 🎄🎁
We are deeply sorry for the inconvenience this may cause you and sincerely thank you for your support! 🙏✨