Q: How long is your shipping time?
A: This depends on where you are located. The shipping time to the US is about 3-15 working days and to other areas is about 3-18 working days.
Q:Where is my order now?
A:To track your order,in two ways
One of the options is to click HERE to access it,,Enter your tracking number and you can track your order.
and the other is by going to https://www.17track.net/en. ,Enter your tracking number and you can track your order.
Q: What’s my tracking number?
A: After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included.
Q: What’s the status of my order?
A: Customers will receive a confirmation e-mail to certify that we have confirmed your order. It usually takes 24 to 48 hours for processing, and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail with the tracking number included. To track your order, please go to https://www.17track.net/en. Enter your tracking number and you can track your order.
Q: I have not received any confirmation email.
A: For this matter, please send an email to support@nueshiny.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will check for you.
Q: I want to return or refund!
A: For return products or refunds, please read our Return Policy first. If you insist, please send an email to support@nueshiny.com. Please specify your invoice ID or the last 4 digits of your credit card, and we will process it for you.
Q: How to apply for the discount?
A: To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the email support@nueshiny.com.
Q: How to get my discount?
A: There are several ways to get discounts on our website.
- Join our Facebook group or follow our Instagram to enjoy the latest events!
- Log in to our website and register, then you can always get the latest discount via e-mail!
- Refer our website to your friends and you both can share the discount! (Please note that this is still under test).
Q: Can I split my pre-sale and in-stock orders?
A: Yes, you can split your order by leaving a note at checkout. If you want the in-stock items shipped first, please make sure to add a note. Splitting orders will incur an additional shipping fee based on the actual costs. If no note is provided, we will ship pre-sale and in-stock items together once the pre-sale products arrive. Alternatively, you can place separate orders for the pre-sale and in-stock items.
