SHIPPING & DELIVERY

Delivery Time

  • Formula: Delivery Time = Processing Time + Shipping Time.

Processing Time

  • General Situation: 1-4 business days (unless during peak seasons).

  • Processing time may vary depending on the product, which can be checked on the product page.

Shipping Options

  1. Super VIP Shipping:

    • United States: 3-8 business days, average 5 days, $26.

    • United Kingdom: 3-5 business days, average 4 days, $19.

    • Australia, Canada, Italy: 3-10 business days, average 7 days, $25.

  2. Regular Shipping:

    • Asia: 3-7 business days.

    • North America (including the United States): 3-7 business days.

    • Europe: 5-7 business days.

    • South America, Australia, New Zealand: 7-12 business days.

    • Other countries (including Ukraine): 7-15 business days.

Shipping Fees

  • Fees are calculated based on the weight of the package and destination.

  • Free Postal Shipping: Free postal shipping for orders over $49.

Taxes

  • All taxes are included in the product and shipping price.

Recommended Purchasing Countries

Including: Hong Kong (China), Vietnam, Philippines, Thailand, Indonesia, United Arab Emirates, India, Taiwan (China), Singapore, Japan, Poland, United Arab Emirates, Brunei, United Kingdom, Sri Lanka, Spain, Russia, Malaysia, Czech Republic, Norway, Sweden, Portugal, Mexico, Lithuania, Estonia, Latvia, New Zealand, Slovakia, Bulgaria, Italy, Mauritius, Hungary, Greece, Croatia, Austria, Belgium, Israel, France, Germany, Czech Republic, Brazil, Luxembourg, Romania, Netherlands, Finland, Denmark, Kuwait, Ireland, Slovenia, United States, Chile, Costa Rica, Canada, Bahrain, Oman, Saudi Arabia, Qatar, Australia, Guatemala, Switzerland, Colombia, Iceland, Peru, Puerto Rico, Saint Martin (French), Greenland, Guadeloupe, Martinique, etc.

Unavailable for Shipping: Syria, Yemen, Northern Mariana Islands, Hawaii.

Customs Duties

  • All shipments are Delivered Duty Unpaid (DDU).

  • Customers are responsible for any customs or import duties upon the parcel's arrival in the destination country.

Special Notes

  • Nueshiny cannot ship to the following addresses:

    • P.O. Box addresses.

    • APO/FPO/DPO addresses.

    • Islands and territories outside continental Europe.

  • Customers must ensure that the order information (such as address, contact number, and recipient's name) is accurate. Inaccurate information that causes delivery failure will not be eligible for a refund.

  • Order Information Changes: If customers notice any errors in their order information after placing the order, please contact customer service before shipment to make necessary changes. This will help avoid any delivery issues caused by incorrect information.

Order Splitting

  • For orders that contain both pre-sale and in-stock items, in-stock items can be shipped first.

  • If you wish to receive in-stock items first, please leave a note at checkout to split the order. Please note that splitting the order will incur additional shipping fees. If no split is requested, all items will be shipped together once all pre-sale items are available.

Peak Season

  • During peak seasons (such as "Black Friday," "Christmas"), delivery times may be delayed. Please be patient with the delivery.

Shipping Insurance & Compensation

NueShiny provides a unique shipping insurance service, offering every customer a one-time opportunity to reship their original order. If a package is lost or damaged during transit, customers only need to pay the shipping cost to receive a replacement for the original items. This service ensures peace of mind and supports hassle-free replacements.

Note: This policy does not apply to orders exceeding $69.

(*Please note: This service is not considered "free shipping" but is referred to as "paying for shipping to receive a free replacement of original order items.")

Tracking Information

  • Once the order is shipped, customers will receive the tracking information via email.

  • Customers can also track their package in real-time by visiting 17track.net.

Support & Contact

  • Customer Service Email: support@nueshiny.com.

  • For issues related to remote areas or lost/damaged packages, please contact the carrier or email customer service.

Notes

  • Customs Regulations: The product cannot be declared as a gift or undervalued.

  • Returns: Customers are responsible for return shipping costs due to customs refusal to accept the package.

  • Peak Season: Processing times may be longer during peak seasons.